Leadership Forum 2024

Chris Jaques

CEO
Transformation Worldwide

Chris and the team are dedicated to helping companies ‘Grow Faster’ through distinct areas of expertise, specialising in growth, innovation, and transformation.

Erik Sheridan

Senior Commercial Director
Global Hotel Alliance

Erik is a commercial and loyalty leader renowned for maximising revenue growth opportunities, enhancing customer retention and acquisition strategies, and promoting operational excellence and standards consistency across ASPAC. With a strong focus on training and motivating teams for continuous improvement, Erik expertly manages key shareholder accounts and cultivates robust brand relationships, driving business success through strategic insight and operational proficiency.

Fian Leung

Head of Accommodation, Hong Kong & Macau
Trip.com

Fian has extensive experience in the hospitality and marketing sectors, currently serving as Head of Hotel Business for Hong Kong & Macau at Trip.com Group since April 2022. Previously, Fian has held key roles at Hotelbeds Group as Area Yield Manager for East Asia and at GTA as Senior Market Manager. Fian’s career also includes significant positions at Sheraton Hong Kong Hotel and Towers, JacTravel, and Estee Lauder, where expertise in sales and marketing was developed.

Jacqueline Matthews

Marketing + Communications Consultant

Jacqueline is a seasoned communications professional with over 13 years experience specialising in luxury travel, hospitality and lifestyle. A self-motivated leader with a rich blend of expertise in branding, strategic marketing campaigns, and public relations. Recognised for driving results, managing high-performing teams and supporting operational departments. Delivers successful brand collaborations, pop-ups and diverse revenue channels. Committed to driving sustainability initiatives and developing innovative solutions to create a positive impact.

Joleena Seah

Managing Director – Southeast Asia
GHC Asia

Joleena is a knowledgeable PR professional with a prestigious career in the hospitality industry. With roles at Shangri-La and Capella Hotels & Resorts, she excels in leading international PR campaigns.

Joleena’s expertise spans corporate communications, crisis management, and marketing within hospitality. Her adeptness in diplomatic PR was evident during the Trump-Kim Summit at Capella Singapore. Possessing a strong international media network, she is well-equipped to deliver impactful communications strategies. Heading GHC Asia’s Southeast Asia operations, Joleena brings valuable insights to the region’s diverse PR landscape.

Lucia Loposova

Executive Director
GREEN Hospitality

Lucia is a dedicated advocate for sustainability and innovation, with a keen focus on addressing the pressing challenges of the climate crisis. Drawing upon a decade of experience in crafting and executing organizational strategies and forging tri-sectoral partnerships across ASEAN and Europe, she brings a wealth of expertise in stakeholder management and leading geographically dispersed teams. Having navigated professional landscapes in five countries and diverse industries, Lucia embodies adaptability and a broad perspective, underpinned by her entrepreneurial spirit evident in initiatives like the GREEN Hospitality platform. Lucia’s commitment to reducing carbon emissions and fostering positive change underscores her role as a catalyst for a more equitable and sustainable future.

Mei Wang

Brand Strategist and Creative Marketer
Studio Générale

Mei is the visionary Founder and Director of Studio Générale, an independent consultancy based in the vibrant city of Hong Kong. Since its inception in 2018, Studio Générale has forged impactful partnerships with leading global brands, driving meaningful change across business, society, and culture.

Before establishing her consultancy, Mei honed her expertise as the Head of Marketing at Nestlé Nespresso SA, where she played a pivotal role in shaping the brand’s identity and market presence. Her extensive experience also includes serving as the Senior Marketing and Communications Manager for renowned multibrand retailers such as Lane Crawford, On Pedder, Pedder Red, and ASH.

Paul Hicks

Founder & CEO
GHC Asia

Paul is a seasoned PR professional who began consulting in 1993, and jointly founded GHC Asia with Lynn Grebstad in 1998. Paul is a graduate in English Literature from Oxford University and a master of the English language with extensive writing and broadcasting experience across Asia and the UK. He is also Asia Pacific Editor for American Express Centurion and Departures Magazines.

Qing Yang Liu

Media and KOL
Dr. Muyang 牧羊博士

Qing Yang, widely known as Dr. Muyang, is a renowned Mainland Key Opinion Leader on platforms like RED, TikTok, Weibo, Bilibili, and beyond, stands out as a prominent figure in the realm of high-quality content creation within the tourism domain.

With a strong presence across various social media platforms, Qing Yang excels in bringing engaging and informative content to audiences, showcasing a deep passion for exploring and sharing the wonders of the travel industry.

Sandy Luo

Founder & Managing Director
PLUS Hospitality Consulting & Asset Management

Sandy is the founder of PLUS, also a leading figure in the hospitality industry with a rich portfolio spanning over 200 consulting projects in 15 years. Renowned for her expertise in feasibility studies, pre-opening strategies, and financial analysis, Sandy has guided industry giants in market entries and brand development. Her recent focus on hotel asset management showcases her in-depth knowledge and tailored solutions for hotels at various stages. Beyond her consultancy work, Sandy is a certified China Hotel Asset Manager expert, an executive director in the China Hotel Association, and a distinguished lecturer at prominent educational institutions. Her industry influence is further evidenced by her frequent speaking engagements at conferences and seminars.

Sandy Wee

Senior Regional Director of Sales, APAC
IDeaS Revenue Solutions

Sandy is the Senior Regional Director of Sales for IDeaS, responsible for growing IDeaS revenue management business in the dynamic Asia hospitality sector.  As an ex-hotelier with a keen interest in technology, she is passionate with supporting clients to optimize revenue opportunities.

Sandy possesses a combination of successful leadership experiences in hospitality sales and marketing.  Before joining IDeaS, she was the Vice President of Sales for Genting Cruise Lines.  Prior to this, she held sales and marketing positions with Club Med, Bintan Lagoon Resort and Mandarin Oriental Hotel.

Serene Low

Director – Luxury,
The Independent People

Serene has honed her expertise in various facets of hospitality and service, with a background encompassing prestigious establishments such as the Four Seasons Hotel Singapore and British Airways, where she worked with Her Majesty The Queen, Elizabeth II’s Royal Team. Her tenure at Leading Quality Assurance (LQA) further solidified her reputation as a seasoned professional, holding roles such as Senior Auditor and Trainer, Commercial Manager for APAC, and Operations Lead for Greater China during challenging times. Serene’s specialisation in quality assurance assessments within the luxury hotel sector, coupled with her extensive operational experience and international benchmark standards, makes her a trusted advisor and a skilled trainer. As the Director-Luxury at The Independent People, Serene continues to exemplify leadership and excellence in the industry.