Guest Services Officer – Front Office

Responsibilities

• Handle check-in/check-out, payment collections, and night audits.
• Manage residents’ profiles and maintain good rapport with residents. 
• Attend to all residents’ queries and needs
• Handle resident feedback or complaints
• Provide recommendations on nearby amenities and places of interest 
• Implement planned activities and resident events
• Make reservations 

Requirements

• A team player with a passion for learning a variety of tasks
• Customer service-oriented
• Prior experience in Guest Services is an added advantage
• Applicants with no prior experience are also welcome (Training will be provided)
• Willingness to perform rotating shifts, including night shift (5-day work week)
• Proficiency with Microsoft Office
• Experienced candidates will be considered for the Senior position