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Guest Service Officer


  • Ensuring the smooth check-in and check-out process for guests
  • Strict implementation of the checkout and financial procedures
  • Contacting the relevant departments (such as engineering, housekeeping , security department , etc.) to solve the problems of guests
  • Updating log-book, acknowledge log-book and follow up
  • Handling complaint for guests in a professional and skilful manner
  • Offering wake-up service and delivering accurate messages
  • Handling express mail, parcels and other services for guests
  • Answering questions raised by the guests on a variety of information


  • Minimum 1-year working experience on service apartment/hotel reception is preferred
  • Good English communication skills
  • Good communication and telephone skills
  • Mature personality and happy to assist with the guests
  • Detail-minded and have a sense of responsibility

Apply Now

Build a rewarding career with Lanson Place. We offer a competitive salary and benefits package. Send us your resume with an expected salary and tell us about yourself.

*Information provided by applicants will be treated in the strictest confidence and used for recruitment purposes only.

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