Guest Service Officer

Responsibilities

• Ensuring the smooth check-in and check-out process for guests
• Strict implementation of the checkout and financial procedures
• Contacting the relevant departments (such as engineering, housekeeping , security department , etc.) to solve the problems of guests
• Updating log-book, acknowledge log-book and follow up
• Handling complaint for guests in a professional and skilful manner
• Offering wake-up service and delivering accurate messages
• Handling express mail, parcels and other services for guests
• Answering questions raised by the guests on a variety of information

Requirements

• Minimum 1-year working experience on service apartment/hotel reception is preferred
• Good English communication skills
• Good communication and telephone skills
• Mature personality and happy to assist with the guests
• Detail-minded and have a sense of responsibility