Hong Kong
Hear from Our Guests
Explore what keeps our guests coming back to our hotels and serviced apartments over the years.
Lanson Place Causeway Bay, Hong Kong
5/5
This is possibly the most 'homely' hotel in HK with extremely personalized service. Had stayed there over a coupe of times and it has never failed to surpass expectations. Location is perfect as you are within Causeway Bay, yet distanced from the crowd and boisterous environment.
It almost feels like a private club with limited access that creates a sense of exclusiveness reserved only for guests. As a boutique property, the staff seems to take a lot of pride in what they do and it shines through their genuine service attitude. Kudos to Albert Cheng and his team.
Must also compliment on design and feel of the property. Very stylish details all round that extends to the room. Love the infused air scent they use as well. Adds to the luxury, homely feel - as if transported to some French mansion.
On the F&B side, despite being a smallish hotel, the spread is impressive! And they even serve Champagne for breakfast! Always felt very welcomed and looked after by Niina and her team! Also a special shout out to Manuel, a truly talented Mixologist (and artist).
Yes, there are big hotel chains all around HK but i would highly recommend to break away from these (chains) *pun intended* and book a stay here.
Keep up the great work - Michael Chia and Danny Tse.
Can't wait to be back!
Eugene Wong, Oct 2024 • Review from Google
5/5
Lanson Place Causeway Bay is a wonderful gem in Hong Kong! This luxurious boutique hotel impresses with its stylish design and meticulous decor, creating an ambiance that feels both sophisticated and comfortable. Our room was beautifully appointed, with a very comfortable bed that made resting easy after days of exploring the city.
The service was truly exceptional. The staff was attentive, warm, and consistently went above and beyond to make sure we had everything we needed. The hotel’s central location in Causeway Bay was a huge plus, offering easy access to everything we wanted to see and do. Whether you’re visiting Hong Kong for business or leisure, Lanson Place offers a perfect blend of luxury, comfort, and convenience. Highly recommended!
helenthedoctor, Oct 2024 • Review from TripAdvisor
5/5
Nearly everything was great. The rooms were generously sized, especially for Hong Kong, spotlessly clean, beds were so comfortable and the bathroom was spacious with good water pressure. The location is very convenient whether for commuting, shopping, eating, or sightseeing, and it was very easy to access the nearby MTR station which was a 5-10 min walk away. My family greatly appreciated the cosy and beautifully fitted out lobby and breakfast lounges, and we thoroughly enjoyed the daily breakfast buffet. While not huge, everything we needed was available and it was delicious. The staff were wonderful - so attentive and helpful all the time, anticipating our needs and ever ready to help.
Ru, Oct 2024 • Review from Booking.com
5/5
Lanson is a lovely and newly renovated boutique luxury hotel. Very friendly and helpful staff. Convenient location and nice ambiance too. Breakfast was served in a very nice environment. I would recommend couples to stay here to enjoy this experience.
wen0ng, Oct 2024 • Review from TripAdvisor
5/5
I have stayed at the Lanson Place more than a dozen times, and I will choose this hotel time and again. Not only does this hotel have a beautiful decor, it is also very cozy - kind of like a home away from home.
What I treasure the most is the staff there. They are all amazing - very professional, warm and accomodating. They really do try to cater to your every need, and their service is exceptional.
Finally, I have to add that the relatively new restaurant on the first floor is awesome. Especially the breakfast. I was quite amazed that the congee (which is made fresh daily) and wonton soup noodles are way beyond my expectations.
Lanson Place will always be something I look forward to when I visit Hong Kong.
Daphne T, Oct 2024 • Review from TripAdvisor
Two MacDonnell Road, Hong Kong
5/5
From the moment I stepped foot into the hotel, I was blown away by the exceptional service. The staff was incredibly friendly, helpful, and went above and beyond to ensure my stay was perfect. The concierge was particularly impressive. They were knowledgeable about the local area and helped me plan my itinerary with ease. When I had a question or needed assistance, they were always just a phone call away. The housekeeping staff was also top-notch. My room was always spotless, and they even remembered my preference for soft pillows. Overall, I had an amazing experience at the Hotel and would highly recommend it to anyone looking for a hotel with exceptional service.
Blu***, Sep 2024, Review from Google
5/5
Positive: can't fault this one. it's wonderful from the moment you walked in all the way to the very last minute.
Yen ***, Sep 2024, Review from Booking.com
5/5
Home away from home
We regularly stay at Two McDonnell Rd as we have family who live in HK. We have always felt like we are in our own home - staff couldn’t be more courteous and caring. Rooms are very clean with lovely outlook, and close to Central’s facilities without the feeling of being in the middle of a big city. We look forward to our future stays here.
R0s***, Sep 2024, Review from Tripadvisor
5/5
Superb hotel, highly recommend.
The room was a good size, the bed was comfortable. We booked for a garden view, but being first-time guests, they upgraded us to the city view at the 27th floor which was a wonderful surprise.
FarAway18609566***, Sep 2024, Review from Tripadvisor
The staff were very polite and hospitable.
We enjoyed our welcome drinks, and the included-breakfasts were delicious. There were plenty of breakfast options to choose from plus the station where you can help yourself to coffee/ tea, cereals, toasts, and fruit juices.
The location was really easy to access. It's a well-known road, all taxi drivers know it but it's a 10-15 minutes walk away to Central MTR Station.
When we arrived in Hong Kong, we had the innocent idea of dragging our luggage from Central Station to the hotel. But we soon realized that it was an uphill battle (literally, as it was very steep at 45 degrees gradient) and opted for taxi instead.
Overall, it's been a lovely experience, both me and my partner thoroughly enjoyed our stay in the hotel, we'd definitely book again.
5/5
Super Aussicht, netter Service, wir waren sehr zufrieden! Alles in allem kann man dieses Hotel sehr empfehlen. Auch die Lage ist gut. Man ist relativ schnell überall und man kann hervorragend die Gegend erkunden. Wenn wir wieder nach HK kommen, besuchen wir das Hotel erneut.
Chr** * • Sep 2024. Review from Tripadvisor
Lanson Place Waterfront Suites, Hong Kong
5/5
Was staying here for 4 month for business purpose. Great seaview and staff was extremely helpful and attentive. Near by to sai wan ho mtr, walking distance to 7-11,restaurant and grocery shop. Breakfast provided 730-10am and evening cocktail from 6pm-830pm
Arthur T, Aug 2024• Review from TripAdvisor
5/5
This place is a gem in Hong Kong East surrounded by all sorts of convenience. We spent a month there for a family vacation and were offered an upgrade to a penthouse overlooking magnificent sea view, which is a really a nice balance of the vibrant city life.
All staff members are friendly and helpful. Special thanks to Vincent, Vic, Lilian, Ray, Mandy and the security guards for making it a truly enjoyable experience for us! You are the reason making this place special!
Amy L, Aug 2024• Review from TripAdvisor
5/5
Situated in a very nice neighbourhood on HK island, the stylish apartments feature floor-to-ceiling windows, nicely tiled floors, and spacious open-plan living areas. Guests can enjoy free internet access, a gym and free breakfast and afternoon snacks. The kitchen is well-equipped, and laundry facilities are available. With excellent transport links, including proximity to the Underground Station, it’s a convenient choice for both business and leisure travellers. Staff are friendly and very professional. Highly recommended.
HongKongGary, Aug 2024• Review from TripAdvisor
5/5
We had a super comfortable stay at this place for two months. Very well maintained property, conveniently located close to Sai Wan Ho MTR station and also close to the park and water front. However the best factor of all was the super friendly staff who went out of their way to make our stay most comfortable.
Companion59272526949, Aug 2024• Review from TripAdvisor
5/5
It was the most beautiful place to stay.
Penny L, Jul 2024• Review from TripAdvisor
Perfect staffing and hospitality. Seaview room was amazing and service was excellent. Thank you so much for your amazing hospitality!
What a joyous snd relaxing time we had! … kudos to Mandy, Ray, Victor and all other staff at the front desk. They were all very professional! Two thumps up!
Lanson Place Aroma Garden,
Jenni of FO team always worked her best to fulfil our needs, she was excellent. Hank from Engineering helped us with all maintenance matters in a timely and efficient manner. The Housekeeping team worked very hard to keep our apartments clean. The security staff was also very friendly and helpful.
Jane
The FO staff always provides selfless assistance and we feel being at home.
BAO A. L.
Really appreciated the hard work of FO staff Jenni, Paul, Amily, Angela and Simpe who served us with their heart.
HU J. M.
Thanks to the friendly and comfortable environment at Aroma Garden, we had a great stay. Special thanks to the FO staff Paul, who has a good service attitude and always provide quick response. I have been a discerning hotelier so I know what hotel standards stand for.
Raymond W.
The Guest Service Manager, Jenni has been amazing in giving the guests prompt and good service. All staff is appreciated by the guests.
Karl G. K.
Lanson Place Parkside, Shanghai
The wonderful staff all did very good job to make our stay very comfortable and happy. The Guest Service team is fantastic – Ivan is a very good leader, he always understands our needs and organises wonderful events to bring us much joy. The team gives us very warm welcome and very helpful in solving our daily problems. Our family is very happy and lucky to stay with Lanson Place.
Eddie Yeung
Frank, Ivan and all at Lanson have been friendly. Thanks to all of you for making our stay so pleasant.
Matte
Sherry of the Housekeeping team does an outstanding job in cleaning our apartment efficiently and thoroughly. Ivan of Guest Service team is extremely responsive and always pleasant to deal with.
Kristin
All staff is enthusiastic, helpful and professional. Special thanks to Kitty of the Housekeeping team, who is hardworking and working hard to keep my apartment clean.
Ms Lee
Quality apartment. Reliable and high quality service team.
Mrs. Fredirik
Lanson Place Bukit Ceylon, Kuala Lumpur
5/5
Best place I stayed at in Kuala Lumpur. Booked originally for 1 week and ended up staying a whole month. Staff is very friendly. Rooms are cleaned daily. The pool is great to relax and they have a cafe by the pool too which serves amazing food and baked goods. Location was great for me, walking distance to a lot of restaurants and bars, night market but still far enough that it’s quiet at night time. I will absolutely be returning here. Highly recommend!
MaarsBars , Feb 2024 • Review from Google
5/5
We travel with family therefore decided to try serviced apartment, it is right choice, the apartment with washer, dryer and fully equipped kitchen facilities. We cooked in our apartment two nights as we feel pretty tired after whole day sight seeing. The pool is huge and with another kids pool, poolside cafe etc. The view of the apartment is fantastic, our family enjoyed so much, we will be back to Lanson Place whenever we return to KL.
Soriana P, Mar 2024 • Review from Tripadvisor
5/5
The check in process is very smooth, the hotel arranged early check in for me, highly appreicated. It has a small but very cosy lobby, the apartment is very homy style with full kitchen facilities, washer and dryer, microwave etc, very convenience. Breakfast lounge on 48th has stunning view, due to we want to try the local breakfast, we only go one day but still very enjoyable. Location is very central but quite residential area, walking distance to Jalan Alor and Pavillion mall, highly recommended.
wowo L, Apr 2024 • Review from Tripadvisor
5/5
Nestled in a vibrant hub, this hotel is a true gem, offering a cozy and homely ambiance. The staff, incredibly friendly, made me feel like a welcomed guest from the start. The amenities provided a touch of luxury, adding to the overall delightful experience. What sets it apart is its prime location—right in the midst of happening places, yet maintaining a tranquil atmosphere. It's a perfect blend of comfort and accessibility. Whether you're exploring nearby attractions or seeking a peaceful retreat, this hotel exceeds expectations. I highly recommend it for those who appreciate the finer details of a warm and inviting stay.
Maps712873, Jan 2024 • Review from Tripadvisor
5/5
Lanson Place Kuala Lumpur - wow! This service apartment is a true gem in the heart of KL. Forget what you think you know about service apartments - Lanson Place is on another level. You'll feel like you're staying in a 5-star hotel with the spacious, well-appointed rooms and stellar service.
The staff here are wonderful - friendly, smiling, and eager to help with anything you need. The rooms will blow you away too - we had a 1-bedroom on the 41st floor with jaw-dropping views of the city. The rooms have it all - washer/dryer, full kitchen, and more. Housekeeping does an amazing job of keeping it spotless.
I loved my 9-day stay and had zero issues. If you're looking for a luxurious home away from home in KL, look no further than Lanson Place. Don't think twice - book your room today and get ready to be impressed!
Shah, Jan 2024 • Review from Tripadvisor
Lanson Place Winsland, Singapore
5/5
Location was great and close walking distance to two train stations and shops. Staff were always friendly and the place is very clean. We used the pool often and gym on a daily basis. The gym is small and when either of us wanted to use the weights area and someone was already there (really only space for one), we then used the outdoor area (door within the gym) so it was fine. Has a communal kitchen which has everything and free self service laundry which we really benefited from having stayed there for 10 nights. We highly recommend this place and would definitely go back again next time we are back in Singapore.
Yushan, Sep 2022 • Review from Booking.com
5/5
I have stayed at Lanson Place Singapore for more than two months before moving to the permanent apartment. Property is very clean and well maintained. Staff is very friendly and helpful. Great swimming pool on the roof. Highly recommended.
Pavel, Jul 2022 • Review from Tripadvisor
5/5
Best decision to stay here. Will definitely book again, and great for couples and families.
Jerrie, May 2022 • Review from Booking.com
5/5
Location of the hotel is hard to beat. Hotel has friendly staff although they do not have daily housekeeping in my experience. Housekeeping is instead done every other day. There is also a shared kitchenette that is spacious and generous in terms of amenities. IF you are looking at a place along Orchard Road, it is definitely worth checking this establishment out.
TravellingJerz, Feb 2022 • Review from Tripadvisor
5/5
I would definitely recommend Lanson Place for my friends. Wonderful place in Singapore very close to all big centers, for both families with kids (like mine) and couples (like my parents). It has beautiful scenery and very good facilities, that fit for leisure but also for working away. Especially, the staff are very very helpful and friendly - that make us feel like we are in our home. I even received a surprised gift on the birthday. My son would still often talk about his "home" in Lanson even we've moved out for months. Many thanks to all the staff of Lanson Place Winsland for such a nice experience.
Thi Phuong Anh CAO, Feb 2022 • Review from Google
Lanson Place Mall Of Asia, Manila
5/5
So happy to stay at Lanson Place, everyone is so nice and very accommodating it exceeded all my expectations. The room was spotless, the staff was incredibly friendly and helpful, and the amenities were very well maintained. I will definitely be returning on my next visit to the area. Highly recommend!
eri k, , Jun 2024 – Review on Tripadvisor
5/5
Excellent customer service!! We loved the place it is very cosy. Not that crowded. Food is also good but what we loved the most is the service. Thanks to Jayson, Lin and Julius for providing an excellent customer service making sure that we got all the things we asked and the empty plates are always bust out. We would definitely love to come back!
Lyra Andrea C, Jun 2024 – Review on Tripadvisor
5/5
We spent 3 days and 2 nights for a relaxing staycation and it was just what we needed. the room was so spacious, homey and relaxing.
Food at the cyan modern kitchen was good but our favorite was the breakfast buffet. the view while dining there was pretty nice as well especially during sunset hour.
We also enjoyed the infinity pool at the rooftop and the gym as well. Everything was just really nice.
Lastly, we also enjoyed getting our iced coffee fix at BLK 12 cafe and the high tea experience at Madeleine was something you should also try if checked in during the weekend. All the staff were really friendly and polite too!
Kookoo V , Jun 2024 -Review on Tripadvisor
5/5
Great service. Nice ambience. Very good food. Thanks to Jona and Tin!
My boyfriend proposed to me at Cyan Modern Kitchen. We had a great experience with the supportive staff who took our videos and photos and made sure that we captured the special moment!
Camz J, Jun, 2024 -Review on Tripadvisor
5/5
The suite is spacious and not compact, especially the bath and powder room. You also have to try the Edge Bar which is one of the best spots at Lanson. The pool with the sunset view is so nice! Also, must tries from the bar are the K-popsicles and the tuna poke.
Jerico V, Jun 2024 - Review on Tripadvisor